Return and Refund Policy

Effective Date: 2/8/2026

At Elevate Equip, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a clear and transparent return process outlined below.

Contact Information

If you need assistance with a return or refund, please contact us:

Email: support@elevatequip.com
Phone: +1 (412) 913-0751
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

30-Day Return Window

Customers located in the United States may request a return within 30 days of receiving their order.

To qualify for a return:

  • Item must be unused and in original condition

  • Original packaging must be included

  • All accessories, manuals, and components must be returned

  • Proof of purchase is required

How to Start a Return

  1. Email support@elevatequip.com within 30 days of delivery.

  2. Include your order number and reason for return.

  3. Our support team will provide return instructions and, if applicable, a Return Authorization (RMA).

Please do not ship items back without receiving return instructions first.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.

  • We recommend using a trackable shipping service.

Refunds

Once your return is received and inspected:

  • You will receive an email confirmation.

  • Approved refunds are issued to the original payment method.

  • Refunds are typically processed within 10 business days.

Bank processing times may vary.

Change of Mind Returns

If you no longer want the product:

  • Return must be requested within 30 days.

  • Item must remain unused and in original packaging.

A restocking fee of up to 25% may apply to cover inspection, handling, and manufacturer return costs for large equipment items.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 48 hours of delivery.

  • Provide photos or videos showing the issue.

We will offer one of the following:

  • Replacement product

  • Repair assistance

  • Full refund

Incorrect Item Received

If you receive the wrong item:

  • Contact us immediately.

  • We will arrange correction at no additional cost to you.

Lost or Missing Orders

If your order does not arrive within the estimated delivery timeframe:

  • Contact our support team.

  • We will investigate with the shipping carrier.

If confirmed lost, we will provide a replacement or full refund.

Order Cancellations

  • Orders may be canceled for a full refund before shipment.

  • Once shipped, orders must follow the return process after delivery.

Non-Returnable Items

The following items cannot be returned:

  • Custom or personalized products

  • Gift cards

  • Downloadable software products

  • Perishable goods or sanitary items once opened

Exchanges

We replace items that are defective, damaged, or incorrect.

Please contact: support@elevatequip.com

Processing Timeline

  • Return request window: 30 days from delivery

  • Refund processing: within 10 business days after inspection

Legal Rights

This policy does not affect your rights under applicable consumer protection laws.

Company Information

Company Name: Elevate Equip

Phone: +1 (412) 913-0751
Email: support@elevatequip.com