FAQ Page

Effective Date: 2/8/2026

Shipping Time and Delivery Expectations

Shipping times can vary depending on the brand. Some orders are shipped the same business day, while others may take 1-2 days. Occasionally, there might be unexpected delays. Generally, you can expect to receive your product within 4-7 days. We take pride in offering some of the fastest processing and shipping times in our industry, along with top-tier customer service. 

Payment Options

We accept a wide range of payment methods, including Credit/Debit Cards (Visa, Mastercard, American Express, Discover, Diner's Club) and digital wallets like Apple Pay, Google Pay, Shop Pay, Venmo, and PayPal.

Return Policy

We offer a 30-Day Money Back Guarantee on all items. For more details, please refer to our comprehensive 30-Day Return Policy located here. 

Cancellation Policy

Orders can be canceled for a full refund before they have been shipped. To cancel, please contact us immediately at support@elevatequip.com. Orders that have already been shipped will fall under our 30-Day Return Policy. 

Elevate Equip

Phone: 412-913-0751

Email: support@elevatequip.com

Business Hours: Monday to Friday, 9 AM to 5 PM EST